Shipping and returns

DELIVERY TIMES

Delivery times will vary depending on the time the order was placed and its destination.
Orders to the City of Madrid (280XX)


• Orders placed before 12:00 noon will be shipped and delivered the same day.
• All other orders will be delivered the following day.

Orders to the Community of Madrid

• Orders placed before 15:00 will be delivered the following day.
Orders to the rest of the Autonomous Communities
• Orders placed before 15:00 will be delivered the following day.

In Spain it is possible to collect shipments at the MRW office of your postal code. You can find the addresses for the MRW offices at this link:
http://www.mrw.es/oficina_transporte_urgente/MRW_franquicia.asp

For shipments to Ceuta, Melilla, and the Canary Islands, please check with us.

International shipments will be delivered in three to four days. Only orders from EU countries will be accepted. For other countries, please contact us.

Shipping taxes will apply based on the destination.

Spain:

WeightMadridRest of Península
De 0 a 2 Kg.         6,69 €           7,72 €
De 2 a 5 Kg.         8,62 €           9,96 €
De 5 a 10 Kg.       10,56 €           12,23 €
De 10 a 15 Kg.       12,51 €           14,50 €
De 15 a 20 Kg.       14,14 €           16,78 €
De 20 a 25 Kg.       16,42 €           19,05 €
De 25 a 30 Kg.       18,65 €           21,67 €
De 30 a 35 Kg.       20,39 €           23,73 €
De 35 a 40 Kg.         22,30 €         25,98 €

Baleares:

WeightBaleares
De 0 a 1 Kg.         8,23 €
De 1 a 2 Kg.       10,38 €
De 2 a 3 Kg.       12,55 €
De 3 a 4 Kg.       14,73 €
De 4 a 5 Kg.       16,90 €
De 5 a 6 Kg.       20,69 €
De 6 a 7 Kg.       24,93 €
De 7 a 8 Kg.       27,30 €
De 8 a 9 Kg.       29,67 €
De 9 a 10 Kg.       32,03 €
De 10 a 11 Kg.       37,76 €
De 11 a 12 Kg.       40,13 €
De 12 a 13 Kg.       42,50 €
De 13 a 14 Kg.       44,86 €
De 14 a 15 Kg.       47,16 €
De 15 a 16 Kg.       52,50 €
De 16 a 17 Kg.       54,86 €
De 17 a 18 Kg.       57,23 €
De 18 a 19 Kg.       59,60 €
De 19 a 20 Kg.       61,97 €
De 20 a 21 Kg.       67,30 €
De 21 a 22 Kg.       71,02 €
De 22 a 23 Kg.       72,04 €
De 23 a 24 Kg.       74,41 €
De 24 a 25 Kg.       76,78 €

International Shipments:

WeightInternational zone 1International zone 2
De 0 a 2 Kg.       22,99 €           35,09 €
De 2 a 5 Kg.       35,09 €           64,13 €
De 5 a 10 Kg.       42,35 €           71,39 €
De 10 a 15 Kg.       50,82 €           79,86 €
De 15 a 20 Kg.       60,50 €           88,33 €
De 20 a 25 Kg.       66,55 €           94,38 €

Zone 1: Alemania, Austria, Bélgica, Dinamarca, Francia, Holanda, Italia, Luxemburgo, Polonia, Reino Unido y República Checa.

Zone 2: Bulgaria, Eslovenia, Estonia, Finlandia, Grecia, Hungria, Irlanda, Letonia, Lituania, República Eslovaca, Rumanía y Suecia.

VAT is included in the price. Expedited shipping. 

SHIPPING CONDITIONS


Each product on our website lists the total price, including taxes. This price does not include transportation costs.
Shipping costs will be the responsibility of the customer. The customer will be kept informed of the exact shipping charge at every step prior to acceptance of the order. The products purchased will be delivered to the person/business and at the address indicated within the time period specified for each type of shipment. Shipping costs include packaging, handling and shipping.
They may include a fixed charge and a variable charge that is based on the price or weight of your order. You will be informed of the total price once you go to make your payment. If you have listed a shipping address, the shipping cost will be automatically calculated, and you will be able to see it with each product selected in your cart.
The shipments are made to be as secure as possible. Depending on the amount of time your package will spend in transit, different packaging methods may be used. This is to ensure that the product arrives at your home in top condition. For all orders, the cheeses will be vacuum packed for shipping in order to prevent any alterations, with a very few exceptions.
Days included in the delivery time do not include Saturdays, Sundays or holidays (both national and local).
If the product is not in stock, the time frame for delivery may be delayed, depending on how long our suppliers take to replenish it. In this situation, AlQueso.es declines all responsibility and will inform the customer of the estimated delivery time upon our receipt of the product.
Shipments cannot be delivered to PO boxes. We reserve the right to withhold shipment of orders with incorrect addresses. In all cases, our customer service department will be in contact with you according to the information you have provided for any issues or concerns that may arise during processing of your order.
If you would like to collect your package from our store, please let us know, and we will activate this option for you.

RETURNS


If for any reason you are not satisfied with your order, you have 7 calendar days to return it, counting from the date of delivery. (According to Art. 44 of Law 7/1996 of January 15 regulating Retail Trade amended by Law 47/2002 of December 19.)
If you wish to make a return, please check that it meets all of the following requirements before sending back the product:
• The product must be accompanied by its original packaging and be properly sealed.
• Returns will only be accepted for products that are in poor condition.
• Returns of perishable products will not be accepted once the original packaging has been broken and the goods partially consumed.
To make a return, send an email to clientes@alqueso.es indicating your personal details, order number and problem with the order so that we may authorize the return. Once we have received your email, we will let you know how to make the return. Without prior authorization from us, the returned product will not be accepted and will accordingly be returned to its origin. The customer will bear the shipping costs.

Once we receive the product, we will verify that it meets all the aforementioned requirements, and in the event that it is in compliance, Inspleria will process the exchange of the item for another or will provide a refund if requested by the customer.
If the return is because of an error in preparation or for products in poor condition, the return shipping costs will be paid by us. On the other hand, if the return is for any other reason, the return shipping costs will be paid by the customer.
We recommend verifying the order immediately upon delivery by the shipping company, recording any discrepancy on the delivery notice and signing it.